We accept returns and size exchanges requested within 14 calendar days of delivery.
To be eligible, your item must be unworn, unwashed and in its original condition, with all original tags attached. Items showing signs of wear, washing, alteration, damage or fragrance cannot be accepted.
To request a return or exchange, email hello.rawiwear@gmail.com with your order number and the item you would like to return or exchange. Please wait for confirmation and return instructions before sending your item.
Once approved, the return must be shipped within seven calendar days of receiving return instructions.
Customers are responsible for return-shipping costs. Original shipping charges are non-refundable.
Exchanges are subject to product and size availability. If the requested replacement is unavailable, you may choose another available item or receive a refund for the returned item.
Once your return is received and inspected, we will notify you whether it has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
If your order arrives damaged, defective or incorrect, contact us within seven days of delivery with your order number and photographs of the issue. If confirmed, Rawi will cover the cost of correcting it.
Items marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective or incorrect. Items returned without prior approval may not be accepted.